Case management is a managed care technique within the health care coverage system of the United States.
Case management in health care
The American Case Management Association (ACMA), a non-profit association dedicated to the support and development of the profession of case management through educational forums, networking opportunities, legislative advocacy and establishing the industry's Standards of Practice, defines case management as:
Case Management is multifaceted as the following definition highlights:
"Case management is a procedure to plan, seek, and monitor services for different social agencies and staff on behalf of a client. Usually one agency takes primary responsibility for the client and assigns a case manager, who coordinates services, advocates for the client, and sometimes controls resources and purchases services for the client. The procedure allows many social workers in the agency, or in different agencies to coordinate their efforts to serve a given client through professional teamwork, thus expanding the range of needed services offered."
The Certified Case Manager (CCM) credential is available to health care providers licensed to practice independently in the American health care system. For example, the license would be available to Registered Nurses but not Licensed Practical Nurses, who are not licensed to assess and evaluate the health of their clients.
Because holistic training is the basis for the Registered Nurse, Social Work, Occupational therapy and most all degree programs in the health sciences, the transition into case management is a natural progression of skill. To investigate if your specialty is among those able to earn this specialty certification, go to http://www.ccmcertification.org/secondary.php?section=Certification&content=ApplyForCertification, and read the requirements for application for this certification.
Case management focuses on delivering personalized services to patients to improve their care, and involves four steps:
In the context of a health insurer or health plan it is defined as:
A method of managing the provision of health care to members with high-cost medical conditions. The goal is to coordinate the care so as to both improve continuity and quality of care and lower costs.
Specific types of case management programs include catastrophic or large claim management programs, maternity case management programs, and transitional care management programs.
Case management functions
Health insurer and HMO setting
Case managers working for health insurers and HMOs typically do the following:
By identifying patients with potentially catastrophic illnesses, contacting them and actively coordinating their care, plans can reduce expenses and improve the medical care they receive. Examples include identifying high-risk pregnancies in order to ensure appropriate pre-natal care and watching for dialysis claims to identify patients who are at risk of end-stage renal disease. The amount of involvement an insurer can have in managing high cost cases depends on the structure of the benefit plan. In a tightly managed plan case management may be integral to the benefits program. In less tightly managed plan, participation in a case management program is often voluntary for patients.
Health care provider setting
Case managers working for health care providers typically do the following:
Employer setting
Case managers working for employers typically do the following:
Nursing Case Management Certification
The American Nurses Credentialing Center (ANCC) is the largest board certification body for nurses in the United States. One of the many certifications that ANCC offers is a Case Management Nurse Certification. Registered nurses who successfully pass ANCC's Case Management Nurse exam are entitled to use the credential, RN-BC (Registered Nurse - Board Certified).
Health Care Delivery System Case Management
The American Case Management Association (ACMA), a non-profit professional membership organization supporting the practice of hospital case management through education, networking, publications, benchmarking and research, defines Hospital/Health System Case Management as:
"...A collaborative practice model including patients, nurses, social workers, physicians, other practitioners, caregivers and the community. The Case Management process encompasses communication and facilitates care along a continuum through effective resource coordination. The goals of Case Management include the achievement of optimal health, access to care and appropriate utilization of resources, balanced with the patient's right to self determination."
Hospital Case Managers are professionals in the hospital setting who ensure that patients are admitted and transitioned to the appropriate level of care, have an effective plan of care and are receiving prescribed treatment, and have an advocate for services and plans needed during and after their stay. Case Managers concurrently plan for transitions of care, discharge and often post discharge follow up. Case Managers often coordinate/communicate with the patient and family, physician(s), funding sources (i.e. insurance, Medicare), and community resources that provide services the patient may need, such as rehabilitation facilities or providers of medical equipment. Through this coordination, hospital case managers' goals are to ensure both optimal patient and hospital outcomes including quality of care, efficient resource utilization and reimbursement for services. Hospital Case Management is a collaborative practice, consisting primarily of Nurse and Social Work professionals working in collaboration with physicians and other members of the healthcare team.
Case Managers' Role
A Case Manager's responsibilities include the following functions:
oAdvocacy & Education - ensuring the patient has an advocate for needed services and any needed education.
oClinical Care Coordination/Facilitation - coordinating multiple aspects of care to ensure the patient progresses.
oContinuity/Transition Management - transitioning of the patient to the appropriate level of care needed.
oUtilization/Financial Management - managing resource utilization and reimbursement for services.
oPerformance & Outcomes Management - monitoring, and if needed, intervening to achieve desired goals and outcomes for both the patient and the hospital.
oPsychosocial Management - assessing and addressing psychosocial needs including individual, familial, environmental, etc.
oResearch & Practice Development - Identifying practice improvements and using evidence based data to influence needed practice changes .
Hospital Case Manager Education and Certification
To be a Case Manager requires experience in the hospital setting, typically as a nurse or a social worker. Additional skills specific to case management are learned in the role. Advanced certification is available to Hospital Case Managers through the Accredited Case Manager (ACM) Certification, offered by ACMA. The ACM Certification is the only certification that is specifically designed to validate an individual's competency in hospital case management practice, and is offered to both Nurse and Social Work Case Managers.
The ACM Certification requires professionals to apply, demonstrate two years of hospital case management experience and licensure as a nurse or social worker, and to sit for and pass an examination. The exam consists of two components. The first section contains core case management questions that test the knowledge of Case Managers working in a hospital/health system. The second component consists of clinical simulations, which test the application of case management knowledge to simulated practice scenarios. Successful completion of the ACM Certification requires passing both parts of the exam, and earns the successful application the ACM credential. This credential must be renewed every four years through demonstrating the required hours of continuing education.
American Case Management Association
ACMA is the association solely for Hospital Case Management professionals, and currently consists of more than 4,500 members, and is represented by 21 state chapters nationwide. ACMA provides hospital-focused education and networking for Case Managers - including nurses, social workers, physicians, administrators and other health care professionals.
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